Sparkle Car Wash

Elijah Powell a month ago

I had been a regular customer and had a membership at Sparkle Car Wash in Port St. Lucie, but unfortunately my most recent experience caused me to cancel it immediately. I brought my brand-new vehicle in for a wash like I normally do. When my vehicle came out, I discovered fresh scrape damage on both passenger-side rims. I believe the damage occurred when an employee scraped the wheels against the curb while handling my vehicle. When I brought the damage to the staff’s attention, they immediately denied responsibility and told me that they couldn’t have caused it because the tires themselves were not scraped. What made that explanation even more frustrating was that tire dressing had been applied to the tires after the incident, so pointing to the appearance of the tires afterward did not resolve my concern. Instead of feeling like my complaint was being taken seriously and properly investigated, I felt dismissed. These are two damaged rims on a brand-new vehicle, so this was not something I was willing to simply ignore. I canceled my membership immediately and filed a police report to document the incident. I am also pursuing the matter through the appropriate insurance channe

Trina Salmon 6 months ago

Really disappointed with this car wash. I paid $40 and they didn’t even wipe down the seats, something that should be basic. When I asked about it, they said I’d have to pay $64 to get that included, which is ridiculous. I usually go to Paradise and pay around $38 for a full service that actually covers everything, so this felt like a complete waste of money. What really stood out was the lack of customer service. The staff was rude and didn’t seem to care at all. When I said I wouldn’t be coming back, all they said was “ok.” That alone says everything you need to know. Definitely won’t be returning. I recommend going elsewhere!

Asiel Magón Santi 8 months ago

I brought my wife’s vehicle to this car wash and it turned into a terrible experience. After the service, the vehicle’s screen was damaged, showing clear marks that look like chemical burn or melting, likely caused by the use of harsh or improper cleaning products. Before the wash, the screen was in perfect condition. The damage appeared immediately after the service at this location. I have the receipt as proof, and when I contacted them to report the issue, they refused to take responsibility, denied a refund, and would not cover the cost of the damage. A professional car wash should know how to properly clean modern vehicles with sensitive electronics. The lack of care and professionalism shown here resulted in costly damage that we now have to repair out of pocket. I do not recommend this place. Use their services at your own risk, especially if your vehicle has screens or delicate interior components.

La Vero Donnelly 10 months ago

No matter which package you request during a busy time don’t expect a great job. They need more workers to help. I learn to go very early or late if I want a better job on my car. Also prices listed are for regular size cars, they charge extra for bigger car. Dont get surprise for an extra fee if you pay with credit card. Workers rely on tips so make sure to have cash. They work very hard trying to wash car after car. Owners should have a better system to improve customer satisfaction.

Syd a year ago

I usually have a good experience here but my car is still dirty in spots after paying for the 35 dollar package to target those areas. That package includes wiping down your dash, console, cup holders, inner doors etc. There’s visible grime that wasn’t touched and my mirror still has bird poop on it. The floors were vacuumed pretty nicely and the body of my car looks good but I still would’ve gotten that in the basic wash. Everyone was polite and I appreciate them working in FL heat but the extra money wasn’t worth it.